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Binghamton University State Retirees
Where to Call & Contact


Did you retire as a MC (Management Confidential) professional employee?

Then you most likely will need the following information:

RETIREMENT PLANNING:

NYS Employees' Retirement System (ERS)
Interactive Voice Response Line 1-518-474-7736
Outside Albany, Toll Free 1-866-805-0990

110 State Street
Albany, NY 12244-0001

Service credit, pension estimates, transfers, vesting, refunds, retirement options
www.osc.state.ny.us

Please note that you must apply for your retirement at least 30 days before the effective date.


NYS Teachers' Retirement System (TRS)
Recorded Information 1-800-782-0289
1-518-447-2666, 1-800-356-3128

10 Corporate Woods Drive
Albany, NY 12211-2395

Service credit, pension estimates, transfers, vesting, refunds, retirement options
www.nystrs.org


TIAA-CREF:

• General Information 1-800-842-2733
720 Third Ave, New York, NY 10017
• 1-866842-2046 (make appointment with SUNY representative)
www.tiaa-cref.org/moc
• Contact person: Alicia Skaly at 1-866-842-3517 or askaly@tiaa-cref.org


ING:

• General Information 1-800-677-4636
• Opportunity Plus: Tax-deferred annuity program
www.ingretirementplans.con/custom/SUNY


MetLife:

• General Information 1-866-294-0807
www.Metlife.com


VALIC:
• General Information: 1-800-448-2542
www.aigvalic.com


NYS Deferred Compensation Plan:
• General Information: 1-800-422-8463 ext. 44383
• Fax: 1-518-286-9014
• Contact person: Daniel Kain
www.nysdc.com

 
INFORMING MY DEPARTMENT

• For planning purposes, we ask that you inform your supervisor/department well in advance before you retire but at least 30 days per contract. Advance notice to the supervisor/department allows for opportunities for replacement training, recruitment; and for accommodations for time off requests that many prospective employees find necessary and desirable.
• Also, please contact the Office of Human Resources for questions concerning your health insurance benefits.

 

OTHER NY STATE RESOURCES

Long Term Care Insurance 1-866-474-5824
New York State Public Employee & Retiree Long-term Care Insurance Plan (NYPERL)
www.yourlongtermcare.com

State Insurance Fund 1-518-485-8800

New York State Directory Assistance 1-518-474-2121

NYS Office for the Aging 1-800-342-9871 Senior Citizen's Hotline

Governor's Office of Employee Relations General Information 1-518-473-8766

NYS Insurance Department
1-800-342-3736 Customer Service
1-888-697-7582 Long Term Care

UNITED STATES GOVERNMENT

Medicare:
• 1-800-MEDICARE (663-4227)
• Call for Medicare benefits and claims information
• Call to enroll in Medicare within 3 month of turning 65 years of age
• NYSHIP requires you and your covered dependants to be enrolled in Medicare Part A and B when you or they are: age 65 or older, or regardless of age; have been entitled to Social Security disability benefits for more than 24 months; or regardless of age, have end stage renal disease (permanent kidney failure)

Medicare Part B:
• The State reimburses you for the Part B premium unless you receive reimbursement from another source
• If reimbursement is not automatic, you need to contact the commissioner of Civil Service and provide a copy of your Medicare card as proof of your Medicare coverage
• Dependents are not automatically enrolled in Medicare Crossover but may request it by contacting United HealthCare and ValueOptions. If you or your dependent becomes Medicare-primary before age 65 because of disability, end-stage renal disease or amyotrophic lateral sclerosis (ALS), you are not automatically enrolled in Medicare Crossover but may request it if The Empire Plan is your secondary coverage.

Social Security Administration
• 1-800-772-1213
www.socialsecurity.gov
• This website offers various tools to learn about Social Security income, benefits, direct deposits, tax forms and tax withholdings; calculating your Supplemental Security Income and replacing your Medicare card.


HEALTH INSURANCE/ PRESCRIPTIONS

Empire Plan General Number: 1-877-769-7447
The Empire Plan is a comprehensive health insurance program for New York's public employees and their families. The plan has four main parts:

1. Hospital Benefits Program
insured and administered by Empire BlueCross BlueShield

• Provides coverage for inpatient and outpatient services provided by a hospital, skilled nursing facility care and hospice care. Includes the Centers of Excellence for Transplants Program. Also provides inpatient Benefits Management Program services, including pre-admission certification of hospital admissions and admission or transfer to a skilled nursing facility; discharge planning, inpatient Medical Case Management and the High Risk Pregnancy Program.
Services provided by Empire HealthChoice Assurance, Inc., a licensee of the BlueCross and BlueShield Association, an association of independent BlueCross and BlueShield plans.

Empire Blue Cross & Blue Shield
New York State Service Center 1-877-769-7447
PO Box 1407
Church Street Station
New York, NY 10008-1407

Hospital & related services Group# YLS
1-877-769-7447
www.empireblue.com to check on your claims, policies, etc
You must call before scheduled admissions; within 48 hours of an emergency / urgent hospital admission

2. Medical/Surgical Benefits Program
insured and administered by UnitedHealthcare

• Provides coverage for medical services, such as office visits, surgery and diagnostic testing under the Participating Provider, Basic Medical Provider Discount and Basic Medical Programs. Coverage for physical therapy and chiropractic care is provided through the Managed Physical Medicine Program.
• Also provides: Coverage for home care services, durable medical equipment and medical supplies through the Home Care Advocacy Program; the Prosthetics/Orthotics Network; Centers of Excellence Programs for Infertility and Cancer; and Benefits Management Program services including Prospective Procedure Review for MRIs, Voluntary Specialist Consultant Evaluation services and outpatient Medical Case Management.

United HealthCare Basic medical/surgical GROUP# 030500
PO Box 1600 1-877-769-7447
Kingston, NY 12402-1600

www.cs.state.ny.us general information, participating providers
www.myuhc.com check on your claims, policies, etc.

3. Managed Mental Health and Substance Abuse Program
insured by GHI and administered by ValueOptions

• Provides coverage for inpatient and outpatient mental health and substance abuse services.

ValueOptions
P.O. Box 778
Troy, New York 12181-0778
• NEW: As of 2009 OptumHealth Behavioral Solutions (OptumHealth)

4. Prescription Drug Program
insured and administered by UnitedHealthcare

• UnitedHealthcare partners with Medco Health Solutions, Inc. (Medco) for retail pharmacy network and mail pharmacy services.
Provides coverage for prescription drugs dispensed through participating Empire Plan retail pharmacies, the Medco mail service (Medco by Mail) and non-participating pharmacies.

UHC/Medco: Prescription drugs
Group # UH0712959
Bin # 610014
Member ID# is SSN or Empire Plan ID#

You may fill your prescription through Medco by Mail by using the mail service envelope. For envelopes and refill orders call The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and choose The Empire Plan Prescription Drug Program. To refill a prescription on file with Medco by Mail, you may order by phone or on this site. (http://www.medco.com)

Please note that you MUST ALSO CALL FOR THE FOLLOWING:
• Pre-Admission Certification to the hospital required for ALL TESTS such as
• Magnetic Resonance Imaging (MRI) or CAT SCAN review
• Home Care Advocacy Program (home care, durable medical equipment, certain medical supplies)
• Home Care Advocacy Program (home care, durable medical equipment, certain medical supplies)

Health Maintenance Organizations (HMOs)

Most NYSHIP enrollees have a choice among HMOs. You may enroll - or continue to be enrolled - in any NYSHIP-approved HMO that serves the area where you live or work. You may not be enrolled in an HMO outside your area. There is a list which will help you determine which HMOs are available by county. The page indicated will describe benefits available from each HMO: http://www.cs.state.ny.us/ebd/ebdonlinecenter/choices09/retiree/ret_choices09.cfm#4

If Medicare-primary, check with the plan.
*Medicare-primary NYSHIP enrollees will be enrolled in this plan's Medicare Advantage Plan

Broome County:

Capital District PHP

HMOBlue (Central New York)

MVP Health Care (Central)

HEALTH OPTIONS:

Dental Coverage (optional enrollment after retirement)
GHI Spectrum Plus www.ghi.com
1-800-947-0101

Vision Coverage (optional enrollment after retirement)
Cobra

IMPORTANT TO KNOW:


• For State retirees, vestees and dependant survivors enrolled in the New York State Health Insurance Program (NYSHIP):
• If you retired from a NY State Agency such as Binghamton University, the Employee Benefits Division in the NYS Dept of Civil Service serves as your personal office for health insurance. Therefore, any changes to your current enrollment file must be made by contacting the Division of Employee Benefits at 1-800-833-4344. Enter 1-6-7-2 to go directly to a representative. Or, write to:


NYS Department of Civil Service
Employee Benefits Division
Alfred E. Smith Office Building
Albany, NY 12239
or visit www.cs.state.ny.us/retirees


• Changes to your enrollment file require your signature and cannot be made with a phone call. Please be sure to include the date you want the change to take effect as well as your name, address and your Social Security number and / or Empire Plan ID.
• The following are examples when to notify the Employee Benefits Division:
• Address, telephone number or name changes http://www.cs.state.ny.us/ebd/ebdonlinecenter/pof/htmlforms/ps850.cfm
• Add or delete a dependent on your health insurance file
• Having a disabled dependent
• You or covered dependent becomes eligible for Medicare benefits because of disability or end-stage renal disease although under age 65. (Enclose a photocopy of your or your dependent's Medicare card showing enrollment in Parts A and B.)
• Enrolled domestic partner becomes eligible for Medicare.
• Canceling your coverage. (Include reason and end date.)
• Correcting our enrollment records because, for example, a name is misspelled or a birthdate is wrong.
• Need to choose another plan because of you no longer living or working in your NYSHIP HMO's service area.
• Report a divorce or death.

• Have the enrollee's Social Security number and/or Empire Plan ID number and all documents related to your question ready when you call. You can press or say the number.
• Use the automated system. You can order replacement Empire Plan benefit cards, health forms or NYSHIP publications during non-business hours. Be ready to give your name and complete address.
• Employee Retiree Benefits receives the highest volume of calls on Monday mornings. If you need to talk to an Employee Benefits representative, for fastest service, call after noon on Mondays or sometime later in the week.

 

 

 

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Last Updated: 7/21/10