Customer Service
CSC (Customer Service Center) Hours of Operation:
Monday- Friday, 7 a.m. to 3:30 p.m.
ECSC(Emergency Customer Service Center) Hours of Operation:
Monday- Friday, 3:30 p.m. to 7 a.m. and 24-hours on weekends.
Telephone Numbers:
CSC: 7-2226
ECSC: 7-2341
Emergency calls are responded to immediately. Non-emergency calls are referred to the CSC on the next business day.
Email:
pfcsc@binghamton.edu
Fax:
7-7627
The Physical Facilities Customer Service Center (CSC) is one of the busiest places on campus processing more than 17,000 service requests annually in support of the University. There are two Customer Service Representatives who handle a variety of tasks including:
- Day-to-day intake of service requests
- Data entry into the Facilities Management System (FMS)
- Phone and radio call response/dispatching
- Walk-in customers.
If you have a question about the status of a service request or any of the work performed by Physical Facilities, please call the CSC. If you are calling about a Service Request, it helps if you have the Service Request number available.
Service Requests
Service requests can be submitted over the phone, in person, in writing and via our website. Service Requests are prioritized in the following manner:
Priority 1- Emergency
Priority 2- Do-it-Now
Priority 3- Schedule Event
Priority 4- Routine
For more information and examples of each category, click here. Please note that Service Request cancellations must be made in writing by the original requestor.
How to check the status of a service request
If you have submitted a service request there are a couple of ways to check the status of your request.
If a request is submitted with a paper form, the requestor receives a paper copy indicating the work is complete through campus mail.
If a customer submits the request via the Physical Facilities website, the status of the request is available via the web. If you do not have access via the web and would like to submit service requests that way, contact David Stone at 7-6560.
Service request status can also be checked by calling the Customer Service Center (7-2226) or e-mailing pfcsc@binghamton.edu.
When checking the status of a service requests, it helps if you have the service request number available. If you do not know the number, the name of the person who submitted the request and/or the approximate time the request was submitted will help us track it down.
Guidelines for Determining Non-Chargeable vs. Chargeable Services
The primary mission of Physical Facilities is to provide for the care and upkeep of University buildings and grounds. We are currently funded to perform routine maintenance and minor repairs/replacements in kind. This includes providing corrective and preventative maintenance and repair services to help ensure an efficient and functional environment for the administrative and academic communities, together with all residential communities on campus.
Repair or maintenance to a building’s infrastructure is generally not chargeable to the requesting state supported department. Remodeling/changes/alterations/upgrades/additions to building infrastructure, special painting, and repair of departmental equipment and furnishings are chargeable to the requesting department. Also, modifications to utility systems to accommodate new or relocated equipment is also chargeable.
All modifications to Binghamton University facilities, regardless of complexity, must meet Title 9, "Official Compilation of Codes, Rules and Regulations of the State of New York (NYCRR)" — the New York State Uniform Fire Prevention and Building Code. Any modification, alteration or addition, to the Binghamton University Physical Facilities, environs or grounds (regardless of funding source) must be performed by the Physical Facilities Department, under its direct supervision or with review and approval if performed by a licensed contractor (who must pay prevailing wage). Inspection by the campus building inspector will be required depending on the scope of the project. Click here for some general guidelines; that should assist in determining chargeable vs. non-chargeable work orders.
