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maximo Service Request

How to Enter a Maximo Service Request

Building Names, Numbers and Abbreviations

Priority 1 - Emergencies - Immediate Response

An "emergency" is defined as any disaster, unusual occurrence, utility malfunction or equipment failure which presents an imminent danger to life, health or property.

In the event of the following emergencies, CALL 911 IMMEDIATELY, then contact the Customer Service Center (x2226) (7:00 am - 3:30 pm) or Emergency Customer Service Center (x2341) (3:30 pm - 7:00 am):

In the event of any of the following types of emergencies, DO NOT call 911. Please contact the Customer Service Center (x2226) or Emergency Customer Service Center (x2341):

Priority 2 - Do-It-Now (DIN) - Within 72 hour Response

A "Do-It-Now" is a situation that if not addressed will have a long-term detrimental effect on life, safety or property. In addition, a "DIN" is a need that shall be addressed within three (3) working days after Service Request was received by Customer Service Center, when proper advance notice or planning was impossible. A Scheduled Event is not considered a DIN.

Examples of DINs include:

Priority 3 - Scheduled Events

"Scheduled event" requests must be received five(5) working days prior to event. If an estimate is required submit request a minimum of 14 working days prior to the event.

Examples include:

Priority 4 - Routine Requests

All other requests fall into the category of a routine service request. "Routine Requests" are generally placed in a queue and addressed on a first-come, first-serve basis. Response timing is contingent upon level of current backlog. Examples of routine service requests include:

Diagrams and any additional information you would like to include with your service request can be faxed (7-7627) or emailed as an attachment to CSC at

If you wish to cancel a service request, please do so in writing. The original requestor must cancel requests.

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Last Updated: 4/11/14